Customer Service

This is the first testimonial I have ever written because I believe a business must go beyond being extraordinary in order to qualify for a testimonial. Little's Fine Furniture is a business that more than qualifies for my testimonial.

I have bought several pieces of furniture from Little's over the last two years and the last piece was custom made. All of this furniture is made of natural cherry wood. The quality of the wood and workmanship is superior. And the best part being, it is all made entirely in our great Country, the United States of America.

As I previously mentioned, the last piece was custom made. My daughter is exceptionally particular. The owner, Shane Little, worked very hard designing a piece of furniture that was precisely what she wanted. He was extremely pleasant and patient while he endured numerous questions and changes in order to design explicitly what my daughter wanted. Anyone who shops knows how amazing it is to find a businessman that actually cares enough to make sure the customer gets what they want.

The owner, Shane Little, was not happy with the wood on one of the pieces we purchased even though we were. Shane insisted on exchanging the piece because it did not meet with his standards. It is wonderful to buy from a retailer who has such high standards and stands behind his products.

Shane Little and his furniture store are a shoppers dream. When you shop at Little's, I definitely believe you will be more than happy with whatever you purchase. But most importantly, when you shop at Little's you know the owner, Shane, will care about you, the customer.

Michelle K.

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We offer great customer service. From the time you start the order process until you receive the product. Our staff will assist you in decision making to find exactly what suits your needs without being pushy.

The time frame given for order time is always met. The customer will inspect and accept the product from Little’s Furniture. If ever a problem arises everyone at Little’s Furniture will take the appropriate action and fix the situation.

Repairs or replacement will be determined by the customer and Little’s Furniture. Our return customer ratio is very high at almost 40% of our business.

The manufacturers all offer warranties with their products and Little’s Furniture will honor those warranties and work with the customer in resolving any problems. This separates us from other retailers that look at their customers as just a profit margin.

We look at our customers as long term partners in our success.

Little's Furniture